Frequently Asked Questions

 

ANSWER: No, there are no hidden fees. The price you're quoted is the total price you'll pay. Prices are based on the complexity of an item and the time required to properly complete the assembly in compliance with the manufacturers specifications of that particular item.

 

QUESTION: Is there a minimum fee required and is there an additional trip charge for the service call?

 

ANSWER: Yes. The minimum fee is determined by your zip code. There are no additional fees for travel unless the assembly fee is less than the required minimum fee. If your project cost doesn't meet the minimum fee requirements, you'll be given the option of receiving a price quote that will include the normal assembly fee plus a travel charge corresponding to your location. Our minimum dispatch fee for any job is $150.

 

QUESTION: If a second service call is necessary due to delivery issues such as damaged or missing product, will there be an additional fee?

 

ANSWER: If the damage is hidden within the box and no signs of damage are visible on the outside of the box, then there is no additional fee for the second service call. Also, if parts are missing from the sealed box, there is no additional fee required.

 

NOTE: If damage is visible and obvious, you should not accept the damaged items at the time of delivery. Also, do an inventory of the delivery to check for any missing or out of stock items not delivered with the order. If damages or shortages are discovered at the time of or after delivery, please notify us immediately of the situation. If we are not notified, then there will be an additional fee for the second service call.

 

Delivery and Area Preparation Questions

 

QUESTION: Do you offer store pick up and delivery at the time of the assembly appointment?

 

ANSWER: Yes, we do offer delivery.

 

QUESTION: Can I make an appointment for assembly on the day I'm scheduled to get delivery from the store where I purchased my new furniture?

 

ANSWER: So long as the paperwork is sorted, we will pick up from the store and assemble it all on the same day.

 

QUESTION: When my delivery arrives, what do I need to do?

ANSWER: Have the delivery people place the product in or near the room where the product will be permanently placed once assembled. Visually check the outside surface of each box for any obvious signs of damage.

Inventory the delivery to verify the quantity of packages is correct. After the delivery, please contact us to verify you received your order and to confirm your appointment to have your new furniture assembled.

 

For questions regarding delivery issues such as damages and missing product, please read the section above pertaining to "cost of service" questions.

 

QUESTION: If the delivery people leave the product boxes in my garage, will your assembler move them to the room where the furniture will be assembled and placed?

ANSWER: Yes. We relocate the boxes to the right places before assembly.

Assembly Related Questions

 

QUESTION: What type of furniture do you assemble and can I purchase the furniture at my favorite retailer?

 

ANSWER: We assemble all brands and types of ready-to-assemble home and office furniture, cabinets and many other products that require assembly, including IKEA products. These products can be purchased locally or on-line at the retailer of your choice.

 

QUESTION: How much time will it take to assemble my new furniture?

 

ANSWER: Due to complexity and design, every item varies in assembly time. Time required can also vary depending on the amount of working space available to assemble your new furniture. (Please read the questions below pertaining to "Delivery and Area Preparation")

 

You will be given the approximate time required to properly complete your project from start to finish when you receive your free, no obligation price quote.